Answer:

Prior to Pairing

Connected Capable: 

1. If this is your first time pairing the appliance, verify that it is a Connected Capable Product. 
   • Note: If you are attempting to connect a Classic BI-4 Series, verify the product was shipped with a Connected Module installed:
     1. At the top of the product, open the grille and locate the condenser. 
     2. The Connected Module is located to the left of the condenser.
2. To pair, see Sub-Zero, Wolf, and Cove Connected Appliance Pairing. 
3. Verify connect capable feature on the appliance is turned on.
   • Note: Cove appliances ship with the Connect feature turned off. To turn on, see Connect Cove Appliance to Sub-Zero Group Owner's App. 

Permissions:

1. Verify the Sub-Zero Group Owner's App has permission to use Bluetooth:
   • iOS: Go to Settings > tap Privacy > tap Bluetooth > set the Sub-Zero Group Owner's App slider to allow Bluetooth access.
   • Android: Go to Settings > tap Apps > locate and tap Sub-Zero Group Owner's App > tap Permissions > set to Allow. 
2. Verify the Sub-Zero Group Owner’s App has location access:
   • iOS: Go to Settings > tap Privacy > tap Location Services > set the Location Services slider to on/green to allow Location Services on the app.
   • Android: Go to Settings > under Personal, tap Location Access > at the top of the screen, turn Access to My Location on.
3. Verify that cookies on your device are cleared:
   • iOS: Go to Settings > locate and tap the Safari app > locate the Privacy and Security section > set the Block All Cookies slider to off.
   • Android: Go to your browsing app > to the right of the address bar, tap More > tap Settings > tap Site Settings > locate Cookies and turn cookies off.

Updates:

1. Verify that the app is updated to the latest version. To check the app version:
   • iOS: Go to Settings > Sub-Zero Group Owner's App. Version information is under the About heading. Refer to Sub-Zero Group Owner's App Updates for iOS for latest iOS update.
   • Android: Go to Settings > Apps > Sub-Zero Group Owner's App. Version information is at the bottom of the App Info page. Refer to Sub-Zero Group Owner's App Updates for Android for latest Android update.

Additional Information:

• There is no limit to the number of appliances that can be connected on the app.
• If more than one phone is used to connect, the appliance may only be paired to one phone during setup. The second phone can be paired after setup is complete on the first.
• Products from multiple homes can be connected on the app. However, it is necessary to be within 20 feet of each appliance to do the pairing procedure.
• Pairing appliances is optional. Appliances do not need to be connected to the internet to be used. 

See also:

• Sub-Zero Group Owner's App Troubleshooting Overview
• Sub-Zero Group Owner's App Multiple Users