Sub-Zero Group Owner's App Unable to Display the PIN
Topics:
- Sub-Zero Group Owner's App unable to display the PIN
- PIN does not show during the pairing process
- PIN failed to display during pairing
- No PIN during pairing process
Troubleshooting:
The 6-digit PIN on a connected product appears on the appliance display to securely connect the appliance.
- When pairing a Legacy Designer Series (IT, IC, ID) product starting with serial number 59595000, the appliance serial number will be used to pair to Wi-Fi or Bluetooth instead of a PIN.
If the Sub-Zero Group Owner's App is unable to display the PIN during the pairing process:
- Verify the appliance door is open.
- Verify no error codes are present on the appliance control panel.
- If no PIN appears, the appliance should be removed from the device's Bluetooth settings.
- In your mobile device's settings menu, go to Bluetooth settings.
- Find the appliance in the known Bluetooth device list.
- Remove or “forget” the appliance.
- Turn the home circuit breaker to the unit off for 30 seconds and back on again.
- Retry pairing the appliance.
See also, Sub-Zero, Wolf, and Cove Connected Appliance PIN Location.
Contact the Sub-Zero, Wolf, and Cove Customer Care Team at [email protected], or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST.
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