Skip to main content
E-mail This Answer

Connected Module Firmware Updates

Topics:

  • What changed in different versions of connected module firmware?
  • What features are available in the new firmware version?
  • Firmware update does not load

Answer:

During the setup process in the Sub-Zero Group Owner’s App, a message may appear that the appliance firmware needs to be updated. Connected appliance firmware is updated periodically to provide the best experience, highest performance, and allow access to the latest features.

  • The firmware update process can take between five and fifteen minutes. After the update process is complete and the Bluetooth connection is restored, the setup will automatically resume.

If the firmware update is taking longer than expected or does not load, it may be due to a network error.

  1. Try again after waiting a day to allow for nightly system update resolution.
  2. Verify your network portal or router application is not blocking the appliance. 

If these troubleshooting steps do not resolve the issue, contact the Sub-Zero, Wolf, and Cove Customer Care Team at [email protected], or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST.  

Related Questions

DID THIS ANSWER YOUR QUESTION?

Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

Ask Your Question

We're standing by with answers

Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.

 

Call us at (800) 222-7820