Topics:

• Ice dispenser does not work
• No ice is coming from the dispenser
• What to do if ice dispenser does not work

Troubleshooting:

1. If water dispenser and ice dispenser do not work, verify the dispenser is not locked. For unlock instructions, see:
   • Classic (BI), 685, 695 Dispenser Lock Operation
   • 590, 680, 690 Dispenser Lock Operation
2. Press the ice button on the dispenser. The auger motor noise should be audible.
   • Refer to Dispenser Ice Bin Auger Motor Operation for more information, or if motor noise is not heard.
3. Open the freezer and check the ice bin for ice. If it is not making ice, see Ice Maker Does Not Make Ice.
4. If there is ice in the bucket, verify it is not frozen or stuck together. Shake the bucket or tap the side of it to loosen the ice.
   • This may occur if the freezer door is left open. Empty the ice bin and monitor the dispenser operation after new ice is made to see if the issue is resolved.
5. Confirm the ice bin is properly installed. For ice bin installation instructions, see Sub-Zero Ice Bin Installation or Classic (BI) External Dispenser Ice Bucket Installation and Removal. When properly installed an equal gap is visible around the perimeter of the bucket.
6. Remove the ice bin and manually turn the metal auger in the bucket to verify it rotates freely with the ice in the bucket.

5. See also:
   • Dispenser Chute Door or Cup Frozen or Stuck
   • Classic Series Ice Dispensing Operation
   • Water Dispenser Not Working
   • Clumping Ice on Dispenser Models
   • Sub-Zero Ice Maker Makes Too Much Ice
   • Sub-Zero Blue or Green Ice Cubes or White Flecks in Ice
6. If the ice dispenser does not work after following these steps, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.