Topics:

• How do you lock the water and ice dispenser in a Classic (BI) model?
• How do you unlock the dispenser?
• Why is the key icon illuminated beneath the light button on the dispenser control panel?
• What does the red key icon by the dispenser mean?
• Ice or water dispenser does not work

Troubleshooting:

Classic (BI) dispenser lock function:

• Lighting works in lock mode. Ice and water are disabled.
• When locked, the lock key becomes red for 3 seconds and then goes dark.
  1. To keep lock key red while locked, press and hold the Ice key. Then press the Water key two times.
  2. Repeat to turn red light off when locked.

To lock or unlock the dispenser:

If the dispenser does not have a Lock button:

1. Press and hold the Light button for 5 seconds to turn on the dispenser lock.
   • The lock indicator (key icon) beneath the Light button illuminates when the dispenser locks.
   • Locking the dispenser disables the water and ice dispensing features.
2. To unlock, press and hold Light for 5 seconds.

If the dispenser does have a Lock button:

1. Press and hold for 3 seconds to turn on the dispenser lock.
   • The lock icon illuminates when the dispenser is locked.
   • Locking the dispenser disables the water and ice dispensing features.
2. To unlock, press and hold for 3 seconds.

For additional information, refer to:

• Classic Internal Dispenser Lock
• Classic Internal Dispenser Models
• Classic Series (BI) Does Not Make Ice
• Ice Dispenser Not Working
• Water Dispenser Not Working
• Ice and Water Dispenser Drips
• Classic Series (BI) Error Code H2 LO

If the dispenser does not unlock using the steps above:

1. Turn the home circuit breaker to the unit off for 30 seconds and back on again.
2. Retest the unit operation.
3. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.