Topics:

• Water or ice dispenser does not work
• Water or ice is not coming out of dispenser
• Water dispenser not dispensing water
• Ice dispenser not dispensing ice
• Dispenser touch panel, part number 7028567

Troubleshooting:

1. For first use, start-up, or new installations, refer to Priming the Water Dispenser Tank. Prime the water tank in any of these situations.
2. Wait five minutes and press the water key for 60 seconds.
3. Confirm bulk ice works.
   • If bulk ice does not work, the ice bin may be out of place.
4. Verify the dispenser is not locked:
   • Model 685 and 695 Dispenser Lock Operation
   • No Dispenser Lock Feature for Model 590, 680, 690.
5. Verify the unit is not in Sabbath Mode. The water dispenser is disabled while Sabbath Mode is active.
   • For information on entering and exiting Sabbath Mode, refer to 600 Series Sabbath Mode.
6. The water side of the dual water valve may need to be restarted if there is a clicking or grinding noise.
   1. Turn the power off at the unit on/off button then back on again.
   2. Retest the unit operation.

If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.

For further troubleshooting, see related topics:

• Water dispenser:
  • Water Dispenser Too Slow
  • Warm Water from Dispenser
  • Dirty Water from Water Dispenser
  • Dispenser Dispenses Without Buttons Pressed
• Ice dispenser:
  • Dispenser Ice Bin Auger Motor Operation
    
  • Ice Dispenser Not Working
  • Dispenser Dispenses Without Buttons Pressed