Topics:

• Will the dispenser auger motor turn if the ice bin is removed?
• How can the dispenser auger motor be tested?
• No noise is heard when the ice dispense or bulk ice button is pressed
• Dispenser auger does not stop spinning
• Auger will not turn

Troubleshooting:

In 500 and 600 Series units, the dispenser auger motor will not turn with the ice bin removed or the freezer door open.

• The auger motor will turn with the ice bin removed in Classic series (BI) units.
• The auger will not turn if:
  • Freezer door is open.
  • Control panel cable is disconnected.
  • Ice may be behind the motor.

To test the auger motor:

1. Verify ice dispenser is not locked.
2. Verify water dispense feature works.
3. Make sure ice bin is properly installed and freezer door is closed.
   • Press ice button on the dispenser. The auger motor noise should be audible.
   • Press bulk ice button inside the refrigerator section. The auger motor noise should be audible.
4. Remove ice bin and press the door switch and ice bin switch if equipped.
   • Press ice button on the dispenser. The auger motor should be visible.
   • Press bulk ice button inside the refrigerator section. The auger motor should be visible.
5. If the auger motor does not stop spinning:
   • Make sure ice dispenser key on control panel is not stuck.
   • Verify ice bin is installed properly.
   • Cycle unit's power at circuit breaker.
   • See also, Sub-Zero Broken Dispenser Ice Bin.

See also:

• Sub-Zero External Ice Dispenser Not Working
• Sub-Zero Dispenser Lock Light Flashing

Answer:

If the auger motor does not work, or will not stop spinning, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.