Topics:

• Classic series (BI) dispenser does not work
• Ice does not come out of the dispenser
• Water does nto come out of the dispenser
• External dispenser does not dispense
• Dispenser control panel keypad non-responsive

Troubleshooting:

External Water Dispenser Not Working:

1. For first use, start-up, or new installations, refer to Priming the Water Dispenser Tank. Prime the water tank in any of these situations.
2. Wait five minutes and press the water key for 60 seconds.
3. Confirm bulk ice works.
   • If bulk ice does not work, the ice bin may be out of place.
4. Verify the dispenser is not locked:
   • Classic Series Dispenser Lock Operation
5. Verify the unit is not in Sabbath Mode. The water dispenser is disabled while Sabbath Mode is active.
   • Classic Series (BI) Sabbath Mode
6. The water side of the dual water valve may need to be restarted if there is a clicking or grinding noise.
   1. Turn the power off at the unit on/off button then back on again.
   2. Retest the unit operation.

External Ice Dispenser Not Working:

• Refer to the troubleshooting steps in Classic Series Ice Dispenser Operation.

If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.

Additional Resources:

• Water dispenser:
  • Water Dispenser Too Slow
  • Warm Water from Dispenser
  • Dispenser Water Spray Angle
  • Dirty Water from Water Dispenser
  • Dispenser Turns On by Itself or Will Not Turn Off
• Ice dispenser:
  • Dispenser Ice Bin Auger Motor Operation
    
  • Ice Dispenser Not Working
• Both:
  • Ice and Water Dispenser Cleaning Instructions
  • Dispenser Dispenses Without Buttons Pressed