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Wolf Gourmet Product Exchanges, Returns, Refunds

Topics:

  • How to return a WG product regardless of where purchased
  • Exchange a Blender, toaster, cookware, cutlery, Countertop Oven
  • Refunds for any Wolf Gourmet products
  • Process to get customer a new product or money back for Wolf Gourmet
  • Wolf Gourmet Replacement

Answer:

  1. Determine where the customer purchased the Wolf Gourmet product.
    • Recertified products are sold at Home Goods, Kitchen Collection, and Marshall's.
  2. Determine if product is working or defective.
  3. Use the table to find the solution with the steps for the exchange, return, or refund process for that retailer.
  4. For returns, package the product in original packaging if available. Original shipping box is not needed; any box is fine to return products.
  5. Return all original parts that came with the unit. Accessories that were purchased separately do not need to be returned.
RetailerProduct ConditionProcesses
Dealer (Sub-Zero Wolf Dealer)Defective
National Consumer Promotion (NCP)Defective
National Consumer Promotion (NCP)Works

Retailer

(Sur La Table, Bloomingdales, Williams-Sonoma, etc.)

Defective

Retailer

(Sur La Table, Bloomingdales, Williams-Sonoma, etc.)

Works
Sub-Zero Wolf E-Commerce OnlineDefective
Sub-Zero Wolf E-Commerce OnlineWorks
Wolf Gourmet Product Arrives DamagedDamaged
  • Does not apply to units obtained at a dealer or retailer.
Purchased from AmazonAny
  • All returns are handled by Amazon.
  • If the caller is persistent on assistance outside of Amazon, let them know you will transfer them to Wolf Gourmet to discuss, as we are separate from them.
  • Refer to Wolf Gourmet Products on Amazon
Purchased on EbayAny

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