Wolf Gourmet Dealer Purchase - Defective Returns

Topics:

• How to get a refund for a Wolf Gourmet product purchased from a Sub-Zero Wolf Dealer if defective
• Exchange a defective Wolf Gourmet product for the same or different mode
• Return a defective Wolf Gourmet product purchased at a dealer

Answer:

For customers calling with a defective Dealer purchase they would like exchanged for the equivalent product, follow the steps in NCP Defective Product Replacement - Equal Exchange.

• Any transactions that involve an exchange of dollars (refund) or a non-equivalent product (different cost) must be handled by the Dealer. We are not set up to support this type of transaction.
• If a Dealer is asking how to handle returns with HBB, you can share the information below with them.

• For customers calling, follow the link above.
• Email Sales Manager and Donna Elder [email protected] and [email protected].
• After RA request approval, you will receive return instructions via email.
• Returns must be received within 60 days and in one shipment.
• Authorized returns address:
  • Wolf Gourmet
  • Dock 8
  • 200 Trimble Plant Road
  • Southern Pines, NC 28387
• ​Wolf Gourmet requires a Return Authorization number for all returns.
• Wolf Gourmet reserves the right to visual inspection before returns approval.
• Our dock will refuse any unauthorized returns and the freight charges will be the responsibility of the account.
• Wolf Gourmet to evaluate returned merchandise.