Wolf Gourmet Retail Store Purchase - Defective Equal Exchange

Topics:

• How to exchange a Wolf Gourmet product purchased from a retail store like Sur La Table, Bloomingdales, Williams-Sonoma
• Exchange a WG product for the same product when broken or defective
• How to replace a WG product for a customer with the same product when defective

Answer:

Option 1

1. Customer returns to retail store or online store where it was purchased using the store return process.
2. Retailer return policies apply. If a customer is unsure, advise the customer to contact the selling retailer and they can provide them with their stated terms and policies.

1. Wolf Gourmet will handle the request. Follow the Product Replacement instructions for the National Consumer Promotion. The process is the same.
   • See NCP Defective Product Replacement - Equal Exchange.