National Consumer Promotion Wrong Item Received

Topics:

• How to return a National Consumer Promotion Wolf Gourmet product when the wrong item was received
• Process for returning an item that was received incorrectly from the National Consumer Promotion
• Item received is not the item ordered from the NCP

Answer:

If a customer reports the wrong item was received from their NCP order:

1. Review their NCP order to confirm.
   • If the error is on the customer's part, refer to National Consumer Promotion Product Exchange for instructions.
   • If this is Wolf Gourmet's error, advise the caller you will update Wolf Gourmet on the situation and ask that they contact the customer.
   • Ask the customer if they prefer email or a phone call.
2. Email [email protected].
   • Advise Wolf Gourmet the item the customer received is not the item they ordered, and the customer would like to exchange for the correct item.
   • Provide a screenshot of the HBB Info Order in the redemption site.
   • Advise of the customer's preferred method of contact.
3. Wolf Gourmet will email the customer a prepaid shipping label to print and attach to the box to send the incorrect item back.
4. The customer will drop the item off at UPS, and once in transit, Wolf Gourmet will send out the correct product.
5. Wolf Gourmet monitors shipments and will know when the package is en route back to them.
6. Create an SLX ticket documenting the situation and pertinent details.

• National Consumer Promotion Returns
• NCP Redemption Points Process
• NCP Redemption Points