National Consumer Promotion Backordered Item Changes

Topics:

• Change NCP order for backordered product
• Cancel backordered NCP item for an available item
• Customer would like to cancel an item on backorder and get a different item that is available

Troubleshooting:

If a customer indicates they would like to cancel an item that is backordered, and exchange it for an item that is available:

1. Go to the NCP submission review website.
   • http://ncpredemption.subzero.com
   • See National Consumer Promotion Redemption Order Lookup.
   • Refer to National Consumer Promotion Delayed Orders for status updates for backordered items.
2. Verify the item they wish to cancel has not shipped.
3. Email [email protected], [email protected], and [email protected] letting them know what item is to cancel along with the customer information, which you can simply copy/SnagIt from the redemption site to save time.
4. Record the details of the replacement item/s including knob color of the item/s (must be equivalent points).
5. Email [email protected] to place an order for the alternate item/items, alternate addresses for delayed shipments and letting them know which item you requested be canceled. Include the same customer information for them, as you provided to HBB.
6. Inform the customer to allow up to two weeks for the change order to process.

Answer:

For all other NCP order changes, see National Consumer Promotion Order Changes.

See also:

• National Consumer Promotion Points Redemption Process
• National Consumer Promotion Redemption Points
• 2015 Wolf Gourmet National Consumer Promotion