National Consumer Promotion Redemption Order Lookup
Topics:
- What is the website for looking up NCP orders?
- Find tracking information for NCP redemption orders
- NCP points redemption order status lookup
- NCP status
Troubleshooting:
- Go to the National Consumer Promotion (NCP) submission review website.
- https://ncpredemption.subzero.com
- Under “Type” drop-down select the appropriate promotion:
- NCP
- 2017-2018 Promotion ending June 30, 2018
- NCP 2019
- 2018-2019 Promotion beginning July 1, 2018
- NCP
- Search for product order.
- Though the site opens in the Pending Status (top right), it will search all statuses.
- Mail-in and manually entered orders, for both the United States and Canada, will appear once they have been entered into the system.
- If a mail-in order is not showing, email [email protected]. In the email, ask if the form was received and is waiting to be entered.
- Note: Toll Brothers submissions do not qualify for NCP. For additional details, contact [email protected].
- Searching by the following will search all statuses:
- NCP ID
- Last Name
- Postal Code
- Serial Number
- Order Number
- Confirm order status.
- This site is internal only.
- HBB is unable to see the status of any order.
- HBB only has access to the order once it is sent to them.
- Redemption orders ship within 4-6 weeks of placing the order.
- Lead time is 4-6 weeks.
- Include your initials and date if you add to the "Notes" field. This will help to clear up any confusing situations.
- To see the status of a Gift Card order, refer to Wolf Gourmet National Consumer Promotion Visa Gift Card.
Status | Definition |
Pending |
|
Hold |
|
Approved |
|
Ordered |
|
Invalid |
|
Completed |
|
Canceled |
|
See also:
Invalid Status:
- Check the notes column for any information or direction.
- Check the CRM; look for a case containing any communication regarding the NCP.
- If there is still a question, email [email protected].
The ID column, on the far left, shows NCP Info and HBB Info links that hold customer, order, and tracking information.
NCP Info:
- Appears on all orders regardless of status
- Customer name, address, and contact information
- Order number if order status is 'ordered' or 'complete'
- List of WG products ordered
- Tracking numbers if available
- List of registered products
HBB Info:
- Only appears on Ordered and Complete orders
- Customer name, address, and contact information
- Order number
- Tracking numbers if available
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