National Consumer Promotion Gift Cards

Topics:

• How to qualify for the National Consumer Promotion gift card
• MasterCard or Visa
• Who to contact if the NCP gift card is lost or stolen
• How long does it take to get the $1,000 Visa gift card
• Wolf Upgrade and Save Gift Card Rebate
• National Consumer Promotion gift card has expired

Troubleshooting:

This information is for historical reference ONLY. 

• There are NO current national promotions using VISA gift cards for rebates of any sort.
• Rebates for the 2024 Full Suite Savings are paid by a prepaid MasterCard.
• If a monetary concession is entered, those are paid via gift cards. Refer to Enter a Concession Order for more information.

Shipping

• Gift cards are shipped via USPS.
• Card orders are entered with the NCP Points Redemption.
• It is not possible to redeem an additional 3 points for a second card. Only one card per redemption.
• The card is shipped separately in a plain white business sized envelope.
• Cards cannot be sent to Canada. Refer to Enter a Concession Order for more information.
• Card approval status may be checked using the National Consumer Promotion Redemption Order Lookup.
  • Cards will never show a completed status.
  • Search order ID or customer Last Name.
  • Click NCP Info.
  • If an Export Date link is shown, the order was sent to 360.
  • Card will ship in 1 to 3 business days after date of export.
  • By clicking the Export Date link, all customer orders sent to 360 that day may be seen.
  • Cards can be shipped to a different address than the Wolf Gourmet Items. Refer to National Consumer Promotion Shipping to Multiple Addresses for more information.
• 360incentives input our gift card files daily.
  • Orders are sent by 360 to Onbe every Wednesday before noon.
  • If the NCP invoice number is showing but the gift card does not have a status, it has not yet been processed by 360.
• Customers receive the NCP Redemption Approval email, but do not receive a separate shipping confirmation for the Visa gift card.
  • 360incentives did send a small number of confirmation emails without our approval.
  • They appear to customers as a third-party email.
  • 360incentives was contacted and is no longer sending confirmation emails.
• When the gift card is selected, a notification that the card can only be shipped to USPS serviceable addresses appears.
  • Once customers confirm they have a valid USPS address, the shipping form appears, allowing customers to enter a separate address for the gift card if needed.
  • USPS will not forward the card to a new address, even if a forwarding service has been requested.
  • To change the address for the card once the shipping is confirmed, check the card approval status.
  • Until 3:00 p.m. on Wednesday, if the card NO Export Date is shown, the address may be changed without a fee.
    • Contact [email protected] to change the address. Mark the email as High Importance.
  • If it is after 3:00 p.m. on Wednesday, OR the Export Date is shown, call Onbe at 888.543.6512 to request the change.
    • Cards usually start shipping 24 to 48 hours after the file is sent to Onbe.
    • There is a $10 charge to change the address at this point, and the fee is removed from the card value.
    • Advise customer of this, and process a customer reimbursement for $10 at this time, not after the card has been received.

Card Not Received

1. Check the Card Approval Status using the instructions above.
2. Was the NCP Redemption Approval email received?
   • Can take up to 6 weeks after points redemption to receive approval email.
   • Card should arrive two to three weeks after the NCP Redemption Approval was received.
3. If more than 3 weeks have passed after the NCP Approval email was received:
   • Refer customer to call Onbe-Card Management Group to request a replacement at 888.543.6512.
   • There is not a prompt for Card Not Received.
   • Customer will need to select the option for "Card lost or stolen" to speak to a Customer Service Representative.

Card Lost or Stolen

1. Refer the customer to call Onbe-Card Management Group to request a replacement at 888.543.6512.
2. A $10 fee will be issued for lost card replacement.
   • If a customer reports unknown purchases on a card, advise them to call Onbe-Card Management to report the card as stolen.

Wrong Name on Card

1. Refer the customer to call Onbe-Card Management Group to request a replacement at 888.543.6512.
   • There is not a prompt for Card Issued with Wrong Name.
   • Customer will need to select the option for "Card lost or stolen" to speak to a Customer Service Representative.

Check Card Balance

1. Visit www.prepaidcardstatus.com to see the balance, see transactions, set an optional PIN, or update address information.
2. Call Onbe-Card Management Group to check card balance at 888.543.6512. Balance can be checked 24 hours a day, 7 days a week.

Expired Card

• Wolf Gourmet NCP gift cards expire 1 year from the date of issue.
• Cards obtained through the Wolf Upgrade and Save promotion expire 6 months from the date of issue.
• Refer to Owner Appreciation Incentive for cards obtained through the loyalty program run by the BDC.
• Expired cards may be reissued for both promotions using the steps below:

Within 60 days of expiration date:

• Call Onbe-Card Management Group at 888.543.6512 to have the card reissued.
• Customer will be charged a $10 card reissue fee, plus $2.95 per month, which will be deducted from the card balance.

Beyond 60 days of expiration date:

• Customer should call Onbe at 888.543.6512.
• Cards cannot be reissued over the phone.
• Customer will be charged a $10 card reissue fee, plus $2.95 per month, which will be deducted from the card balance.
• Check with a supervisor if the circumstances of the request are unusual for any reason.

For assistance on unresolved issues, email [email protected].

Answer:

Frequently Asked Questions:

• In-store purchases can be completed as either debit or credit transactions.
• Credit transactions are recommended as they do not require a PIN.
• A PIN may be set up at www.prepaidcardstatus.com for debit transactions.

• Most retailers are able to split the transaction. Tell the cashier the balance on the card and provide another form of payment for the difference.
• Some merchants may not support split transactions.

• Always pay inside the station for gasoline purchases.
• Paying at the pump may place a hold on the funds for a period of two to three business days, causing the remaining funds to be unavailable until the hold is cleared.

• Effective April 1, 2018, prepaid Visa Gift Cards used in our promotions will no longer offer cash access.
  • This is due to some potential upcoming changes in unclaimed property liability and reporting obligations, for cards such as ours, that currently offer cash access.
  • Cards issued before this date will not be impacted.
• Cards issued before April 1, 2018, may be used at any ATM that has the Visa logo.
  • ATM operator or bank fees may apply.
  • A personal PIN is needed to use the card at an ATM. Set up a PIN by visiting www.prepaidcardstatus.com.