National Consumer Promotion Delayed Orders

Topics:

• What to do if an NCP points order does not arrive within 3 weeks
• How to receive an ETA for a delayed order
• What information is needed to look up a delayed order?
• How to look up information on a backordered item

Answer:

If more than 3-4 weeks has passed since the customer has received their approval email, and the order has not shipped:

• Email HBB at [email protected], or email [email protected] and copy [email protected].
• To request an ETA on shipping, also copy: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
• Include the customer's name and address in the email along with what products were ordered.

See also:

• National Consumer Promotion Points Redemption Process
• National Consumer Promotion Redemption Points
• 2015 Wolf Gourmet National Consumer Promotion