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Sub-Zero Group Owner's App Refrigeration Alerts and Notifications

Answer:

Notification Settings

Notifications for individual appliances or types of notifications can be turned on or off in the device (phone or tablet) notification settings.

  • Turn notifications for the Sub-Zero Group Owner's App on or off to enable or disable notifications.
  • Notification settings are unique to each mobile device, rather than per account.
  • Notifications stay as an alert on the device (phone or tablet) until the app is opened.
  • After opening the app, the notification (red bubble on Apple products) disappears as does the notification from notification history.

Turn Notifications On or Off:

  1. Tap the appliance from the My Appliances screen.
  2. Tap the Settings icon.
  3. Tap Notifications to expand the section.
  4. Tap Notifications Settings. 
  5. Toggle the Appliance Notifications slider to On. 
    • To customize which notifications should be sent to this device, toggle the individual notification type desired to On.
Sub-Zero Refrigeration Notifications
  • Notifications are informational only and disappear when the app is opened.
  • Alerts appear when action is required and stay until action is taken.
  • Filter life readings count down to show life remaining.
    • After replacing the filter and resetting the filter life timer on the appliance, the filter life reading on the app should automatically reset within a few hours. If this is not done, the app will send a notification to replace the filter even if it still has life remaining. 
NotificationTimingAdditional Resources
Refrigerator door open5 min after door left open
Freezer door open5 min after door left open
Refrigerator setpoint changeAt time of setpoint change by customer*
Freezer setpoint changeAt time of setpoint change by customer*
AlertTiming 
Water filter expiredAt time of filter replacement icon appearing**
Air filter expiredAt time of filter replacement icon flashing***
Error CodeWhen an appliance error code is detected 

*May not be real time depending on internet or cell service. Freezer temperature also changes when Max Ice ends.

**Measured in gallons used or percent remaining and will send daily notifications until replaced or reset on appliance.

***Percent Remaining. Will send daily notifications until replaced or reset on appliance.

Notification

 

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