Sub-Zero Group Owner's App Refrigeration Alerts and Notifications
Topics:
- What notifications does the Sub-Zero Group Owner's App display for Sub-Zero refrigeration units?
- Sub-Zero Group Owner's App refrigeration notifications
- List of notifications for Sub-Zero units using the owner's app
- How does the app say when it is time to change the water or air filter?
- Does the phone app receive temperature alarms or updates?
Answer:
Notifications for individual appliances or types of notifications can be turned on or off in the device (phone or tablet) notification settings.
- Turn notifications for the Sub-Zero Group Owner's App on or off to enable or disable notifications.
- Notification settings are unique to each mobile device, rather than per account.
- Notifications stay as an alert on the device (phone or tablet) until the app is opened.
- After opening the app, the notification (red bubble on Apple products) disappears as does the notification from notification history.
Turn Notifications On or Off:
- Tap the appliance from the My Appliances screen.
- Tap the Settings icon.
- Tap Notifications to expand the section.
- Tap Notifications Settings.
- Toggle the Appliance Notifications slider to On.
- To customize which notifications should be sent to this device, toggle the individual notification type desired to On.
- Notifications are informational only and disappear when the app is opened.
- Alerts appear when action is required and stay until action is taken.
- Filter life readings count down to show life remaining.
- After replacing the filter and resetting the filter life timer on the appliance, the filter life reading on the app should automatically reset within a few hours. If this is not done, the app will send a notification to replace the filter even if it still has life remaining.
Notification | Timing | Additional Resources |
Refrigerator door open | 5 min after door left open | |
Freezer door open | 5 min after door left open | |
Refrigerator setpoint change | At time of setpoint change by customer* | |
Freezer setpoint change | At time of setpoint change by customer* | |
Alert | Timing | |
Water filter expired | At time of filter replacement icon appearing** | |
Air filter expired | At time of filter replacement icon flashing*** | |
Error Code | When an appliance error code is detected |
|
*May not be real time depending on internet or cell service. Freezer temperature also changes when Max Ice ends.
**Measured in gallons used or percent remaining and will send daily notifications until replaced or reset on appliance.
***Percent Remaining. Will send daily notifications until replaced or reset on appliance.
Notification
DID THIS ANSWER YOUR QUESTION?
We're standing by with answers
Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.
Call us at (800) 222-7820