Topics:

• Induction Cooktop elements will not heat or turn on
• No operation on any burner of Induction Range
• One burner is not working on an Induction Cooktop
• Induction Cooktop works intermittently
• Induction Cooktop bridge is not working

Cause:

• No power to unit
• Unit is in lock mode
• Improper use of cookware
• Cookware not induction-compatible

Troubleshooting:

If one or more cooktop elements do not work, or if unit works, but elements take a long time to heat, or heat poorly:

1. Verify proper use and care of product. Refer to the product Use and Care Guide for further information.
2. Make sure cookware is on the cooktop. The burner will not turn on if cookware is not sensed.
3. Check that cookware is induction-compatible. See Cookware for Induction Cooktops.
4. Check for power to unit.
5. Verify unit is not in lock mode. If so, unlock it. 
   • CI Induction Cooktop and IR Induction Range Lock Mode and Auto-Lock
   • Unlock CT Induction Cooktop
6. If the display reads "SHR" or "5HR," the unit is in Showroom Mode. For instructions on exiting Showroom Mode:
   • Induction Cooktop Showroom Mode
   • Induction Range Showroom Mode
7. Turn the home circuit breaker to the unit off for 10 seconds then back on again. Retest the unit operation.
8. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.

See also:

• Induction Cooktop Shuts Off during Use
• Induction Cooktop Hot Surface Indicator