Topics:

• Why is water leaking from unit or from the door, door hinge, or door gasket?
• What would cause a water leak on a Sub-Zero?
• Why does water drip from the door?
• How to find where water is leaking from
• Water builds up on the floor of a refrigerator section

Troubleshooting:

Determine the Leak Source

To resolve a water leak, try to determine where the water is leaking from, then see the more specific topics based on location of water.

Steps If the Leak Source Is Unknown

1. Open the refrigerator door and inspect the back wall for condensation, frost, or ice buildup on the back wall. See also, Ice Forming on Back Wall of Refrigerator.
2. Remove the crisper drawer and crisper shelf assembly. If equipped, remove all lower storage drawers to inspect for condensation, water, or ice near, behind, or underneath the drawer(s).
   • Food debris, standing water, or ice buildup in the drain trough or drain tube along the back wall may cause standing water on the floor. The drain tube may be clogged.
   • This can cause water to sit up against the door gasket, causing the water to drip from the gasket on to the floor when the door is opened.
3. Clear any standing water or ice.
4. Clean the drain tube if possible.
   • The drain trough and drain tube will only be visible on a 200, 300, 500, or 600 Series. Refer to 200/300-500-600 Series Refrigerator Drain Tube Cleaning.
   • For 400 Series Wine Storage, 700 Series, 648PRO, Classic, and Designer series, refer to Classic, Designer, 700, 400, and 648PRO Drain Tube Clogged.
   • A frozen freezer drain tube can lead to ice buildup on the floor of the freezer. Refer to Freezer Drain Tube Cleaning.
5. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.