Topics:

• The door or drawer on a 500, 600, Classic (BI), Designer (IT, IC), 400, or 700 Series unit is not self-closing
• Interior drawers not soft closing
• Why does the drawer soft close feature not work?

Troubleshooting:

1. If a drawer is completely empty or overloaded with food, the soft close feature may not work properly.
   • Unload some of the contents of the door shelves and see if the closure improves.
2. If the unit is not properly leveled, the soft close feature may not work properly.
   • See also, Sub-Zero Door and Drawer Self-Closing Operation.
3. If the unit's installation and food load is not the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

Refer to the product Installation Guide for further installation information.

Additional Resources:

Doors

• Sub-Zero Door Difficult to Close
• Sub-Zero Door Difficult to Open
• Sub-Zero Door or Drawer Opens by Itself
• Sub-Zero Door Alignment

Drawers

• Sub-Zero Over-Under Freezer Compartment Drawer Will Not Open or Close
• Sub-Zero Classic and Designer Series Crisper Drawer Will Not Open
• Sub-Zero Door or Drawer Opens by Itself

Hinges

• Refrigerator Door Hinge Replacement
• Refrigerator Door Hinge Cam Replacement