Topics:

• Why won't the crisper drawer close properly?
• What is preventing the crisper drawer from closing?
• Why is ice forming behind the crisper drawer?
• Crisper drawer or slides are jamming

Troubleshooting:

1. Verify that the crisper drawer is installed properly.
   • Inspect the crisper drawer and drawer slides for damage.
   • Contact a Factory Certified Parts Distributor to order parts if needed.
2. Open the refrigerator door and inspect the back wall of refrigerator.
   • If there is condensation, frost, or ice built-up on the back wall, refer to Ice Forming on Back Wall of Refrigerator.
3. Remove the crisper drawer and crisper shelf assembly; if equipped, remove all lower storage drawers as well.
   • If there is no condensation, water, or ice found near, behind, or underneath the drawer(s), then the drain area is not impacted.
4. Ice might appear due to food debris, standing water, or ice buildup clogging the drain trough or drain tube, which is found along the back wall.
   • The drain trough and drain tube will only be visible on a 200, 300, 500, or 600 Series, refer to 200/300-500-600 Series Refrigerator Drain Tube Cleaning.
   • For 400 (Wine Storage), 700 (Designer (formerly Integrated)), 648PRO, and Classic (BI) Series, refer to Drain Tube Cleaning (BI-700-400-648PRO Series).
5. See also, Water Under Crisper Drawers.
6. If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

Refer to the product Use and Care Guide for further information.