Topics:

• How to clean the condenser?
• "Service" or "Vacuum Condenser" is flashing
• Model 201, 501, or 601 is running constantly or not cooling
• Sub-Zero temperatures are warm or hot
• Is there a chemical cleaner or degreaser that can be used to clean the condenser?
• There is a screen cage in front of the condenser, can it be removed?
• How to remove the filter screen blocking the condenser?

Answer:

To clean a Sub-Zero condenser:

1. Address any error code (EC) messages first (models 601R or 601F).
2. Press Unit ON/OFF on the control panel to turn the unit off (601) or turn the control dial down past 1 (501, 201).
3. Open or remove the grille kickplate.
   • Remove two black screws in the lowest louver of the grille, one on each side of the grille.
   • Tilt the bottom of the grille out and away to release the top of the grille.
   • 500 and 600 Series Grille Removal and Installation
4. Use a soft bristle brush attachment on a vacuum to remove dust and lint from the condenser area.
   • A paint brush, air compressor on a low setting, or a can of compressed air also work to clean the condenser.
   • Condenser cleaning chemicals and degreaser are available from several suppliers and online, they are not necessary to clean a Sub-Zero condenser and are not recommended by Sub-Zero.
   • A limited number of units had a protective screen in front of the condenser.
   • The screen cannot be removed as it is part of the sealed system. Vacuum it the same as the condenser.
   • If there is a build-up of dust or debris behind the screen that the vacuum does not reach, use an air compressor on a low setting or a can of compressed air to blow the condenser clean.
5. Turn unit on and monitor temperatures.
6. It may take up to 24 hours for temperatures to return to normal after condenser cleaning.
7. For additional information, refer to:
   • The product Use and Care Guide
   • Sub-Zero with "Vacuum Condenser" or "Service" Flashing
   • Warm Refrigerator Troubleshooting
8. Clean the condenser every six to twelve months.
   • Failure to clean the condenser could result in temperature loss or mechanical failure or damage.
   • See also, Sub-Zero Face Frame Is Hot.
9. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.