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Sub-Zero Group Owner's App Unable to Scan for Wi-Fi Networks

Topics:

  • Appliance unable to scan for nearby Wi-Fi networks
  • Appliance not able to connect to the internet

Troubleshooting:

  1. If the appliance continues to fail to find nearby networks, the appliance should be removed from the device's Bluetooth settings. In your mobile device's settings menu, go to Bluetooth settings.
    1. Find the appliance in the known Bluetooth device list.
    2. Remove or “forget” the appliance.
    3. Turn the home circuit breaker to the unit off for 30 seconds then back on again.
  2. Retry pairing the appliance.

Wi-Fi 6 and Wi-Fi 6E networks:

  • Wi-Fi 6 networks are supported in the Sub-Zero Group Owner's App. They may not appear in the initial scan list but can be added manually. Refer to Provisioning an Appliance to Wi-Fi 6 for further information.
  • Wi-Fi 6E networks are not supported in the Sub-Zero Group Owner's App. A network of 2.4ghz or 5ghz is required to connect. 

Contact the Sub-Zero, Wolf, and Cove Customer Care Team at [email protected], or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 

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