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Provisioning an Appliance to Wi-Fi 6

Troubleshooting

If the app appears to have stalled after being prompted to update your firmware, use the following steps to finish provisioning your appliance:

  1. Do not unplug the appliance
  2. Do not remove the appliance from the app and try to start over
  3. Contact the Sub-Zero Customer Care Team for further assistance at [email protected], or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

If the Wi-Fi 6 network is not appearing in the available network list, use the following steps to connect your appliance to the internet:

  1. At the bottom of the network screen tap Add a Network Manually
  2. Type the case sensitive Name (SSID) of your Wi-Fi network
  3. Enter the case sensitive password
  4. Tap Join at the top of the page to connect to the Wi-Fi 6 network. 

Wi-Fi 6E Network:

  • Wi-Fi 6E networks are not supported in the Sub-Zero Group Owner's App. A network of 2.4ghz or 5ghz is required to connect. 

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact the Sub-Zero Customer Care Team at [email protected] or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 

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