Topics:

• What is Service Connect Mode?
• Service Connect Mode features
• What is the advantage of using Service Connect Mode?
• Share appliance information with technician without creating a Sub-Zero Group Owner's account

Answer:

Appliance Requirements

All Cove Dishwashers, most current Sub-Zero refrigerators, and some current Wolf Ranges and Wall Ovens are compatible with the Sub-Zero Group Owner's App. 

• For a full list, refer to Sub-Zero, Wolf, and Cove Connected Ready Appliances.

Service Connect Mode

• Service Connect Mode allows appliance owners to collect and share appliance performance data with service technicians.
• In Service Connect Mode, it is not necessary to create an account on the Sub-Zero Group Owner's App.

• After an appliance is connected, performance data is automatically collected and accessible to service technicians and to the Sub-Zero Group customer care team.
• Data collected includes metrics such as appliance temperature, door openings, and selected modes. These can be used to help a technician diagnose appliance issues and prepare before visiting the home, or to confirm that a fix was successful after a service visit. 

To Enter Service Connect Mode

1. Download the Sub-Zero Group Owner's App
2. On the login screen, tap the menu icon (three horizontal lines) in the upper left corner.
   
3. From the menu, select Service Connect.
   
   
4. Confirm Service Connect Mode.
   
   
5. Select the appliance to pair.
   
6. Follow on-screen instructions to pair appliance via bluetooth connection.
   

 

Additional Resources:

• Download the Sub-Zero Group Owner's App
• Connect Sub-Zero Appliance to the Sub-Zero Group Owner’s App
• Sub-Zero, Wolf, and Cove Appliance Connect Setting