National Consumer Promotion 2022

Topics:

• How long is the promotion valid?
• What do I need to purchase to meet the requirements of the qualifying package?
• Once I purchase the qualifying package, what can I select from?
• Do my Sub-Zero, and Wolf products have to be installed before I get my rebate or Sub-Zero Care Plus?
• Grand Kitchen Event for 2022
• Mail-In Redemption form for the Grand Kitchen Event

Answer:

Exception Requests

If a customer requests to qualify for the 2022 NCP when they do not meet the terms of the promotion:

• Advise we understand the request, restate the terms of the program, and explain why they do not qualify based on the specifics of their situation.
• Advise exceptions cannot be granted.
• If they request to escalate:
  
  1. Advise that Product Support can review their case.
     
  2. Request copies of the customer's invoice(s) and attach them to the account.
     
• Product Support Use Only: Refer to Corporate Promotion Exception Request

Delayed Product

• Process the core qualifying package.
• Delayed products may qualify for extended warranty. Refer to Process NCP Redemption when Wolf or Sub-Zero Product Delayed.

Product Replacement Before NCP Redeemed

If a customer has a unit from the original invoice replaced prior to redeeming their NCP package:

• Instruct the customer to use the new unit's serial number.
• The original invoice is needed.
• The new serial number is extremely important if selecting SZCP, as it cannot be transferred to another appliance.

Requests to Make Changes to the Qualifying Package Selections

If a customer has already selected the $1000 rebate check and wants to switch to SZCP:

• Can only be done if the redemption order ($1000 check) is still in PENDING status.
• If additional warranty is the goal, consider extending the warranty for an agreed upon time using CS Warranty Extension. (PS or CA)
  

If a customer has already selected SZCP and would like to switch to the $1000 rebate check:

• SZCP contracts can only be canceled within 90 days of plan selection with no claims submitted against it.
• Via SZCP button on the ticket, launch MIZE, find the customer's contract, and cancel it.
• Contact Pam Larson, and ask her to add the $1000 Rebate Check to the Redemption Order.

See also, National Consumer Promotion Redemption Order Lookup.

Loyalty Program

If someone is questioning being able to use the NCP along with another promotion or the Loyalty program, please review the terms of the offer with them. Let them know it is not an option to use both the NCP with any other savings.

• If the customer continues to pursue the topic and request to do both, assign them to a Customer Advocate for handling.

Customer Advocates

In a Loyalty program qualifying situation, if the Customer mentions using the Wolf promotion or NCP, we should not offer Loyalty.

• If we qualify a customer for Loyalty and then they decide to participate in the Upgrade and Save Promo or purchase an NCP qualifying package, we will redeem Loyalty with no questions asked, and they will receive both.
• If they are not prequalified, and they have participated in the Wolf Rebate or NCP, we will not give them the 5% Loyalty.

See also:

• National Consumer Promotion Mail-In Redemption Form - 2022 Grand Kitchen Event
  

Contact a Local Dealer or visit our Website for further details and sales information.