Topics:

• Wolf purchased with wrong gas type
• Purchased Natural gas unit, but want LP
• LP unit but want Natural Gas
• Dealer sold wrong gas type

Troubleshooting:

1. Verify gas type with the serial tag:
   • If natural, it will not list a gas type after the model number.
   • If LP, will have a "-LP" after the model number on the serial tag.
2. If the unit purchased was a used unit, or the unit existed in a home, verify the unit has not already been converted.
   • If converted properly, there will be a conversion tag or sticker near the serial tag.
   • A converted unit can be changed back to the original gas type if needed.

If a product is running on the wrong gas type, discontinue product use immediately.

• There is likely no damage to the product, but soot can form.
• Contact Factory Certified Service to schedule an appointment for a gas conversion.
• If a dealer sold the wrong gas type, contact the dealer for resolution.

To verify if the unit is convertible, contact the Sub-Zero Wolf Customer Care Team at [email protected]. Or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.