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Designer Series (DET, DEC, IT, IC, IW) Door Does Not Stay Open

Topics:

  • Designer Series (DET, DEC) door does not stay open
  • Designer (IT, IC, IW) door pulls itself closed
  • Door slams shut or closes on its own
  • Door hinges drift closed
  • Anti-Drift Hinge Service Kit, part number 7045322 (RH), 7045323 (LH)
  • Header Panel for 18” unit, part number 7045348 (RH), 7045349 (LH)

Troubleshooting:

If the door is not staying open, the unit may not be properly installed.

  • If the unit is not level in the installation, the weight of the food and the door will prevent the door from staying open beyond 90°.
  • Replacing hinges will not help if the door is staying open at 90° or greater.
  • The hinges are not adjustable.
  • Refer to Designer and Designer Wine Door Soft Close Feature for normal door closing operation.

Refer to the product Installation Guide for further installation information.

If these steps do not resolve the issue, no further customer troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

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Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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