Topics:

• Part number 6200130, 6151120, 7009399, 7030923
• How many retainers are included in part 7009399 or 7030923
• Do parts 7009399 or 7030923 include retainer nuts
• Freezer drawer basket falls down
• Freezer drawer lower basket plastic retainer clip broken
  
• Freezer drawer does not close properly
• Repeat broken freezer basket retainer

Answer:

Upper and lower basket retainers are different.

Upper Freezer Basket Retainers

Upper freezer basket retainers are side-specific.

• The upper freezer basket retainers are part of the side rail assembly. Service is recommended for the repair and replacement of upper freezer basket retainers.
• Contact Factory Certified Service to schedule an appointment for repair.

Lower Freezer Basket Retainers

Lower freezer basket retainers are not distinguished between LH and RH.

• The same retainers are used on each side; the front right retainer is the same as the left rear retainer.

The lower freezer basket in a 600 or Classic series (BI) over/under unit is held in place by resting on top of four retainers, one in each corner.

• If one of these retainers breaks, the freezer basket may fall out of place.
• This may prevent the freezer drawer from closing properly and contribute to frost or ice build-up in the freezer section.
• Frequent breaking of retainers may be the result of the upper basket not being pushed in before closing entire freezer drawer as well as closing drawer gently.

Lower Freezer Basket Removal and Installation:

The lower freezer basket retainers are easy to replace and do not require the assistance of a service technician.

• Remove the lower freezer drawer basket:
  • Sub-Zero Classic Series (BI) Freezer Drawer Removal
  • Sub-Zero 511, 550, 611, and 650 Freezer Basket and Drawer Removal
• Insert retainers loosely, do not tighten retainer nuts at this time.
• Install the lower freeze drawer basket.
• Tighten retainer nuts; be careful to not overtighten the nuts as this could damage the retainers.

600 Series Prior to Serial Number 2354455

• These units do not use the lower basket retainers; instead, they use four screw grommets to hold the basket in place.
• If replacements are needed, order a replacement grommet and screw:
  • 6220110: Screw grommet
  • 6200130: Screw, #8-18 x 3/4" truss HD
  • Grommets and screws are not available as a package; order each individually as needed.

600 Series Starting With Serial Number 2354455

• Four retainers and nuts are used to secure the lower freezer basket.
• If replacement parts are needed: 
  • 7009399: Retainers -- Kit includes all 4 retainers but no retainer nuts.
  • 6151120: Retainer nut -- This is a single retainer nut; order appropriate number of parts needed.

BI-30U and BI-36U

• Four retainers and nuts are used to secure the lower freezer basket.
• If replacement parts are needed: 
  • 7009399: Lower basket retainers -- Kit includes all 4 retainers but no retainer nuts.
  • 6151120: Retainer nut -- This is a single retainer nut; order appropriate number of parts needed.

BI-42U

• Four retainers and nuts are used to secure the lower freezer basket.
• If replacement parts are needed: 
  • 7030923: Basket retainer -- This is a single retainer, which does include the retainer nut; order appropriate number of parts needed.

Order Parts

Contact a Factory Certified Parts Distributor to order parts.

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.