WAN Reachable Failed

Topics:

Error adding appliance to Sub-Zero Group Owner’s App
WAN Unreachable
Sub-Zero Group Owner’s App fails to connect to appliance but Sub-Zero is getting information
No internet connection
Appliance is connected to Wi-Fi but unable to establish an internet connection

Cause:

Home network does not allow connected module to ping external networks
The router is blocking the appliance internet connection
The router is blocking the required network receptacles

Answer:

There is no customer troubleshooting advice available for this issue. Contact the Sub-Zero Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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