Topics:

• Forgot password for Sub-Zero, Wolf, and Cove account
• Can Customer Care reset the password?
• Reset password for Sub-Zero Group Owner's App
• Sub-Zero Group Owner's App forcing reset password
• Forced password reset for iOS
• Forced password reset for Android

Troubleshooting:

Reset Sub-Zero, Wolf, and Cove Account Password

1. Go to the Product Registration Website.
2. Click Forgot your password?
3. Enter the email address used for your Sub-Zero, Wolf, and Cove account.
4. Click Submit. The instructions for resetting your password will be emailed to that email address.

Reset Password on Sub-Zero Group Owner's App

Recent app updates require users to reset their password the next time they access their account. To reset the account password, follow these steps:

For iOS: 

1. Open the Sub-Zero Group Owner's App and select Log In. You will be redirected to the subzero-wolf.com sign in page. 
   
2. Select Forgot your password. When prompted, enter the email address used for the Sub-Zero Group Owner's App. 
   
3. Enter the verification code sent to your email, then select Verify Code. 
4. On the Reset Password screen, enter a new password in accordance with listed specifications. 
   
5. Select Continue to complete the password change. Proceed to app as usual.
   

For Android:

1. Open the Sub-Zero Group Owner's App and select Log In. You will be redirected to the subzero-wolf.com sign in page. 
   
2. Select Forgot Password and enter your Sub-Zero Group Owner’s App Email.
   
3. Enter verification code sent to the email.
   
   
4. After verifying the code, you will be directed to a Multi-Factor Authentication. Select Text Code or Call Me and enter the code provided. 
   
   
5. Continue to Password Reset and change the password in accordance with specifications.
   
   
6. Log In to the account as usual and continue to an additional Multi-Factor Authentication.
   • Follow the same authentication steps as mentioned before.
   • Password is successfully changed. Proceed to app as usual.
     

See also, Sub-Zero, Wolf, and Cove Account Information.

Answer:

Forgotten password requests require the password to be reset using the steps above.

• Customer Care is not able to reset passwords.
• Passwords can be reset using the Sub-Zero Group Owner's App.
• For further troubleshooting information, refer to Sub-Zero Group Owner's App Troubleshooting.